I'm trying to upgrade but am getting a payment error. Help?

Sorry you're having trouble!!

Our payments are handled by a third-party payment processor called Braintree (a division of PayPal). Nine times out of ten, when a payment is declined, it is usually the credit card processor or the bank that is blocking the payment (particularly when using a non-US based account).

One of the following options usually solves things:

Call your credit card company or bank to authorize the payment.
Pay with a different card.
Pay with PayPal (select this as an option at check-out). You do not need a PayPal account to do this!

If none of those work, drop us a note and we'll sort you out!